Unfortunately we cannot offer refunds or exchange for incorrect purchases once fabric has been cut. Cut fabrics are essentially customized products, each customer choose a different cut from the other, customized according to their needs, therefore it is not possible to sell in a reasonable time the same returned fabric to another customer with the same cutting needs.
Directive 2011/83/EU on consumer rights of the European Parliament (6.8 Exceptions from the right of withdrawal).
We strongly recommend to use the Sample Service to prevent any buying mistakes.
If we have committed an error in processing your order we will provide to replace the product sent incorrectly, at our own expense and responsibility.